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    INFO

    FAQ

    FAQs: Shipping & delivery

    Here you can find the most frequently asked questions about shipping (times and prices) and delivery.

    Which countries does Hockerty ship to?

    We ship globally to all countries* We are the fastest company in the industry.

    All orders are shipped via express air with the leading companies: DHL and FedEx.

    The delivery to PO boxes, military addresses, APO/DPO is not possible.


    *Hockerty ship without additional costs to the following countries and territories: Åland, American Samoa, Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, East Timor, Fiji, Finland, France, Germany, Gibraltar, Greece, Greenland, Guam, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Niue, Norway, Papua, New Guinea, Poland, Russia, Samoa, Slovakia, Slovenia, Solomon Islands, Spain, Sweden, Switzerland, Tahiti (French Polynesia), Tonga, Tuvalu, United Kingdom, United States and Vanuatu

     

    How can I enjoy free shipping ?

    Shipping is free for orders above $150. For orders below this value shipping costs will be at a flat rate of $15

    Will I have to pay additional taxes or tariffs on my order?

    You should not have to pay any additional amount. Nevertheless, some countries charge fees or extra shipping costs to receive an item from overseas. If your package is held in customs, you have 7 days from the receipt of your order to open a support ticket in your Hockerty account. Hockerty will cover the expenses up to 25% of the value of your order. 

    How can I reorganise the delivery of my order?

    If you already know that you will not be at home when the shipping company plans to deliver your parcel or if you were not at home when the shipping company tried to deliver your parcel, please directly contact the local office of the shipping company


    If you cannot find its contact, please contact us

    My order is missing an item, what should I do?

    Please follow the steps below:

    1. Log into your account
    2. Open a new ticket and describe which item is missing
    3. We will contact you within the next 24-48 hours
    4. After veryfing your case, we will place a new order

    The following conditions apply for resends:

    - The support ticket must be opened within 7 days after receiving the order
    - If an accessory is missing, we will pay for the shipping costs

     

    What is the delivery time for my order?

    The average delivery time is 15 days from the date of payment.

    Hockerty guarantees the delivery time except in situations, events or circumstances, which are beyond our control (the customer is not available, production delays, public holidays, adverse weather conditions, mistakes in the delivery information, legal procedures). If the estimated date of delivery is on a weekend, the delivery will most likely arrive on the following Monday.

     

     

    How can I put my orders together so I can save the shipping costs?

    If you already placed the first order, please use the tool "join orders" at your user account when you place the second one. 

    If both orders have been already placed, you can request to join them by email: cs@hockerty.com