These are the most frequently asked questions about Hockerty.
If you cannot find what you are looking for, do not hesitate to contact our customer service team. We will respond after 1 or 2 business days.
The measurements that you submit are not the final measurements of the garment, but used as a basis to tailor a garment that perfectly fits you. The process to determine the final measurements of your garment is divided in 3 steps:
At the end of this process we obtain the final measurements for each garment and our tailors can start creating your handmade garments. You can check how we make them here
Hockerty does not have any garments in stock; all our products are handmade based on the specific measurements of each customer.
Additionally, we developed a revolutionary system to determine your body measurements without measuring yourself. You only need to give us 3 information: height, weight and body shape and our system will estimate your body measurements with an incredible accuracy. Give it a try!
Although we try to describe each fabric in detail including high quality pictures, some fabrics may show some color variations due to different screen settings.
You have the possibility to order samples to judge the color and touch of our fabrics. Each sample costs $1 and the total amount of the samples ordered will be added to your user account as credit for your purchases.
The system will ask for the measurements at the checkout cart.
You won’t have to take your measurements for your next orders. The system has already saved your measurements in your profile.
Our system uses the data of more than 10.000 profiles to estimate with high precision all the body measurements (less than 2 cm of tolerance). We recommend this method as a simple and efficient way to easily get your measurements.
At the moment the system allows only one profile per one order.
If you want to customize products with different profiles you would have to make it in different orders.
If you want to specify some measurement that you were not asked for or order a style that is not available on the website, please contact our customer service: firstname.lastname@example.org
To create a profile, please follow these steps: