These are the most frequently asked questions about Hockerty.
If you cannot find what you are looking for, do not hesitate to contact our customer service team. We will respond after 1 or 2 business days.
We ship globally to all countries* We are the fastest company in the industry.
All orders are shipped via express air with the leading companies: DHL and FedEx.
The delivery to PO boxes, military addresses, APO/DPO is not possible.
*Hockerty ship without additional costs to the following countries and territories: Åland, American Samoa, Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, East Timor, Fiji, Finland, France, Germany, Gibraltar, Greece, Greenland, Guam, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Niue, Norway, Papua, New Guinea, Poland, Russia, Samoa, Slovakia, Slovenia, Solomon Islands, Spain, Sweden, Switzerland, Tahiti (French Polynesia), Tonga, Tuvalu, United Kingdom, United States and Vanuatu
Shipping is free for orders above 100€. For orders below this value shipping costs will be at a flat rate of 9,95€
Hockerty offers a wide range of payment methods in order to provide our users a safe and easy payment process.
Hockerty accepts all major credit cards including Visa, MasterCard, Maestro, American Express, Carte Bleue, CartaSi, Diners Club and JCB. Our payment platform integrates a SSL-EV encrypted credit card processor, which allows your confidential data to be transmitted securely.
The company also offers alternative payment methods such as Giropay, Sofort, ELV, Ideal, Bancontact/Mister Cash, Seven Eleven, OXXO and Paypal.
Hockerty accepts payment in the following currencies: Euros, British Pounds, U.S. Dollars, AU Dollars
If your garment does not fit, Hockerty will cover your product alterations up to 25% of the product price. If your local tailors cannot fix it, we will produce another garment from scratch with your new measurements.
Our agents will be happy to help you get your proper measurements and find the best solutions as soon as possible.
It is very important to us to emphasize this concept because we really believe that you buy our products not only because they fit you like a glove but also because they are produced ethically.
Our tailors working in our factory in Shanghai have fair contracts and enjoy medical and other comprehensive benefits for themselves and their families, according to a sustainable business model that does not rely on exploitation. They don’t have just a job; they have careers, most of them being with our company since we started this adventure six years ago.
Our commitment to sweatshop-free labor practices is a long-term investment and a demonstration that an ethical and sustainable business is viable.
The employees of Hockerty would like to thank you as every time you choose our products, you are supporting these sustainable practices too.
Hockerty does not have any garments in stock; all our products are handmade based on the specific measurements of each customer.
Additionally, we developed a revolutionary system to determine your body measurements without measuring yourself. You only need to give us 3 information: height, weight and body shape and our system will estimate your body measurements with an incredible accuracy. Give it a try!