Here you can find FAQs about order cancellations, changes, customer service and gift cards.
As order modifications we understand: changes in style, measurements or fabrics. You can make changes to your order within 24 hours after placing the order, please contact our customer service team for this. After 24 hours the garments have already been cut/tailored and can not be changed anymore.
If you have not paid for your order yet, please go to your user account and delete the order. If you have already paid for your order, you have 24 hours to contact our customer service team. We will then cancel the order and refund the paid amount.
Hockerty currently provides customer service in 6 languages where you can have your questions directly answered and 24/7 per email. We unfortunately do not have a call service.
As long as your order has not been sent, you can add any garment, please contact our customer service team. Please note that your order may be delayed.
As long as none of your orders has been sent, we can send two or more orders together. If you have paid shipping costs because your order was below 100€, we will refund them. Please contact us
Yes, we offer gift cards. A Hockerty gift card is the easiest and fastest way to bring elegance to your friends and family.
You can buy one in 3 easy steps:
For more information, please visit our gift card section
As soon as you receive our email with the gift card code, please get in contact with our Customer Service to activate the code.
No, at the moment the system allows just one profile per order. This is why it's impossible to customize products for men and women in the same order.
If you want to customize products for different profiles, you will have to make it in different orders. If you want us to deliver different orders in the same package to reduce the shipping costs, please contact our Customer Service Department (firstname.lastname@example.org) to receive advice.
By e-mail via the contact details on our website. We will get back to you in 24 - 48 hours.
In your shopping cart, below your product summary, you will find this text:
"Do you have a coupon code? Add it here"
Just click on “Add it here”, type in your code, click “validate” and you will enjoy your discount.
Yes, in order to save time you can also order without entering your measurements once again. For this, please:
Note that the system already has all your measurements saved, so that you can get any other garment without measuring yourself again. Please also bear in mind that you can always make changes before paying.
Hockerty doesn't have clothes in various sizes, as all our products are tailored to each of our customers body shapes. Consequently, we can tailor you clothes according to your body measurements.
It is very important to us to emphasize this concept because we really believe that you buy our products not only because they fit you like a glove but also because they are produced ethically.
Our tailors working in our factory in Shanghai have fair contracts and enjoy medical and other comprehensive benefits for themselves and their families, according to a sustainable business model that does not rely on exploitation. They don’t have just a job; they have careers, most of them being with our company since we started this adventure six years ago.
Our commitment to sweatshop-free labor practices is a long-term investment and a demonstration that an ethical and sustainable business is viable.
The employees of Hockerty would like to thank you as every time you choose our products, you are supporting these sustainable practices too.
Hockerty offers a samples service to our customers in order to make the best fabric choice before they place an order.
We actually offer fabric samples for suit, coat and trenchcoat.
Actually there is no service for shirt fabric samples.
You may receive your samples order in aproximately 5 days after placing the order.
You can place your fabric samples order here.