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Data privacy is of high importance for Hockerty and we want to be open and transparent with our processing of your personal data.
We therefore have a policy setting out how your personal data will be processed and protected.
We will use your personal data to manage your purchase online at Hockerty by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data in order to handle complaints and warranty matters for products.
Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.
We will process the following categories of personal data:
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
We never pass, sell or exchange your personal data with third parties outside the Hockerty Group. Data sent to third parties will only be used to provide you with our services. We will detail the categories of third parties that access your data for each specific processing activity.
Your information, including Personal Data, is processed at the Company's operational offices and at any other location where the parties involved in the processing are located. This means that this information may be transferred to others and held on other computers located outside your state, province, country or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer.
Hockerty will take all steps reasonably necessary to ensure that your data is treated securely and according to this Privacy Policy and no transfer of your personal data to any organisation or country will take place unless there are adequate controls in place, including the security of your data and other personal information.
We will not share your details with Klarna without your consent. Upon choosing to checkout with Klarna, you consent to us sharing your details with Klarna, such as your name, email address, billing/shipping address, order details, bank account/card details. You can rest assured that we handle your personal data in accordance with the current and applicable data protection law and in accordance with Klarna's Privacy Statement.
Hockerty may contact you via email to invite you to review any services and/or products you received from us -to collect your feedback and improve our services and products- (the “Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot processes your data, you can find their Privacy Policy here.
We will keep your data as long as you are an active customer.
You have the right to terminate your account at any time; if you choose to do so, your account will cease to exist and you will be considered inactive. We will retain your personal data in the event of a legal requirement or pending litigation.
The Swiss company AFT GmbH is responsible for the processing of the personal data that you provide to us and is responsible for such personal data in accordance with the applicable data protection regulations.
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
For transfers outside the EEA, Hockerty will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.
The processing of your personal account data is based on the consent you give us when you create your Hockerty account.
The processing of your data to provide you with relevant product information is based on our legitimate interest.
If you place an order, the processing of your personal data by Hockerty is necessary for the of the order fulfillment and delivery service on your behalf.
You have the right to request information about the personal data we hold on you at any time. You can contact Hockerty and we will provide you with your personal data via e-mail.
Whenever Hockerty processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
If you have a Hockerty account you can edit your personal data under your account pages.
You have the right to erase any personal data processed by Hockerty at any time except for the following situations:
You have the right to object to processing of your personal data that is based on Hockerty's legitimate interest. Hockerty will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
You have the right to request that Hockerty restricts the process of your personal data under the following circumstances:
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at dataprotection@hockerty.com
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.