These are the most frequently asked questions about Hockerty.
If you cannot find what you are looking for, do not hesitate to contact our customer service team. We will respond after 1 or 2 business days.
We ship globally to all countries* We are the fastest company in the industry.
All orders are shipped via express air with the leading companies: DHL and FedEx.
The delivery to PO boxes, military addresses, APO/DPO is not possible.
*Hockerty ship without additional costs to the following countries and territories: Åland, American Samoa, Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, East Timor, Fiji, Finland, France, Germany, Gibraltar, Greece, Greenland, Guam, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Niue, Norway, Papua, New Guinea, Poland, Russia, Samoa, Slovakia, Slovenia, Solomon Islands, Spain, Sweden, Switzerland, Tahiti (French Polynesia), Tonga, Tuvalu, United Kingdom, United States and Vanuatu
Shipping is free for orders above 100€. For orders below this value shipping costs will be at a flat rate of 9,95€
You should not have to pay any additional amount. Nevertheless, some countries charge fees or extra shipping costs to receive an item from overseas. If your package is held in customs, you have 7 days from the receipt of your order to open a support ticket in your Hockerty account. Hockerty will cover the expenses up to 20% of the value of your order.
If you already know that you will not be at home when the shipping company plans to deliver your parcel or if you were not at home when the shipping company tried to deliver your parcel, please directly contact the local office of the shipping company
If you cannot find its contact, please contact us
Please follow the steps below:
1. Log into your account
2. Open a new ticket and describe which item is missing
3. We will contact you within the next 24-48 hours
4. After veryfing your case, we will place a new order
The following conditions apply for resends:
- The support ticket must be opened within 7 days after receiving the order
- If an accessory is missing, we will pay for the shipping costs
The average delivery time is 2 weeks from the date of payment.
Hockerty guarantees the delivery time except in situations, events or circumstances, which are beyond our control (the customer is not available, production delays, public holidays, adverse weather conditions, mistakes in the delivery information, legal procedures). If the estimated date of delivery is on a weekend, the delivery will most likely arrive on the following Monday.
If you already placed the first order, please use the tool "join orders" at your user account when you place the second one.
If both orders have been already placed, you can request to join them by email: email@example.com